International Shipping
In order for us to get you a quote for delivery please complete the below form or call our team on 01235 834831, but please note that since leaving the EU, shipping outside of the UK has become far more difficult and expensive.
Delivery Services
Due to increased border controls, restrictions applied by couriers and increased shipping costs we are no longer able to guarantee delivery outside of the UK
If you would like to receive a quote for international delivery please contact customer services or use the form above.
Quality Control and Insurance
Before we ship any goods, we carefully inspect them to ensure they are in perfect condition. All of our shipments are fully insured for loss and damage. On delivery, while the driver is with you, please open each package to confirm it is undamaged. In the unlikely event of a problem, please note this on the courier’s paperwork.
Arranging your own shipping?
Our warehouse team will be happy to open all boxes so you can inspect the goods - this gives you confidence that your items are in perfect condition when they leave us. Please note that we cannot accept any responsibility for problems found after goods have left our warehouse. We strongly recommend you insure your items with your chosen shipping agents if you choose to ship your own goods.
We can also deliver to any where in England free of charge.
Shipping to North America
When shipping to North America, the border authorities may need additional documentation before goods can be imported (e.g. copy of passport, company tax details, or Social Security Number plus a copy of your birth certificate) and our shipping agent will ask you for this.
Tax refunds and import duties
If we are shipping outside of Europe, we can refund the VAT paid (the UK VAT rate is 20%). You will be separately liable for any import duties and taxes when the goods arrive in your country. Every country or state sets their own import taxes, but they are rarely more than UK VAT, and they are often significantly less. If you have arranged your own shipping, you will need to send us an itemised 'bill of lading' from your shipper that lists each product individually to confirm that they have been exported, and we can then refund the VAT. VAT refunds are subject to a £20 admin fee, and international bank transfers attract a further £20 finance charge.
Returns
If you would like to return your goods that is no problem - just let us know within two weeks of your goods arriving. We can get a quote to have your items returned to the UK, and this is normally a little more than the outbound shipping fee. In line with our standard returns policy, all goods must be in perfect condition, unused and in the original packaging.
Our Values
Oxford Furniture Company Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Our registration number is 650857. Credit provided subject to age and status. We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.
© Oxford Furniture Company Ltd 2024. All rights reserved.