Delivery Information
STANDARD DELIVERY
We aim to deliver all in-stock items* in 10 to 20 working days**. If there is a delay we will notify you as soon as possible.
We are currently experiencing very high demand for garden furniture and because of this, we are unable to offer any updates to your order until the goods are with the delivery company, usually 10 working days after ordering.
All orders will be delivered in the stated lead times and please only contact us if there is an issue with your order.
Our delivery company will contact you to arrange a delivery date and time, standard deliveries are delivered Monday to Friday only. To ensure the delivery team can contact you please add a mobile and landline number to your order. The standard delivery is a one-man delivery to the ground floor only. If you require a delivery to the room of your choice please select the Delivery Plus option in the checkout.
Our couriers aim to book in 2-3 days prior to delivery so you will always know when your goods will arrive. The delivery slots do depend on when the delivery company is in your area and most areas are serviced once a week. If the slot offered is not suitable the delivery company will contact you again with an alternative slot, usually within 7 days of the first slot.
If you have purchased garden furniture the standard delivery can arrive on a curbside pallet and the driver will not bring the furniture on to the property. If you need help with the delivery please ensure you select the Delivery Plus service.
** Deliveries to Surcharge areas, details below, and below ranges, can take between 3 to 5 weeks.
Adding Delivery Super Plus on garden furniture will extend the products lead time to 3-5 weeks, due to the specialist nature of this service.
DELIVERY PLUS
As above but also includes; a two-man delivery service, they will carry each item into the room of choice, up the stairs etc. Please notify us if you prefer this service and we can quote you the price. All orders over £2500* are automatically upgraded free of charge to two man delivery.
DELIVERY SUPER PLUS
As above Delivery Plus but also includes assembly of the items. We will not only assemble the items, but will also position the item(s) into the room of choice and take away the packaging. Please notify us if you prefer this service and we can quote you the price. Please note that adding Delivery Super Plus on garden furniture will extend the products lead time to 3-5 weeks, due to the specialist nature of this service.
PREMIUM DELIVERY
We are now able to offer premium next day delivery on some of the ranges. Minimum spend required, please contact us on 01235 834831 and we can discuss in detail.
Please confirm which delivery option your prefer at the checkout and we can quote you the price.
DELIVERY SURCHARGES
All items delivered free (to most of the UK Mainland) in selected areas some postcodes will incur a surcharge. This charge is to cover overnight stays for the delivery teams, who are based in the south of England. Standard Delivery to surcharge zones is 3 to 5 weeks.
For the following postcodes;-
IV, DD, PH, AB, KW, EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD, LL, LD, SY16-20, 23-25, SA, CF, NP, Isle of Man, Isle of Wight, Channel Islands and Scottish Isles an additional charge will apply. If you do live in any of these areas please contact us for a quote.
We do not currently deliver to Northern Ireland due to the amount of time it is taking for orders to be delivered and the cost to both us and our customers. We do offer delivery to a mainland port free of charge, from where you can arrange collection from the English Port to the NI port and delivery from the NI port onwards. Please contact our customer service team to discuss this.
INTERNATIONAL SHIPPING
We are currently not shipping internationally.
RETURNS
At Oak Furniture House we offer you 28 Day Money Back Guarantee on all your purchases for extra piece of mind. You have the statutory right to return any products you have purchased within twenty-eight (28) days after the delivery for any reason (including if you simply change your mind).
To do so you must notify us in writing or another durable medium (including email) within those twenty-eight (28) days. You will then be entitled to a refund from us, which will be paid within seven (7) days of the return of the product(s).
Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you.
Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us. Please return the products to Oak Furniture House, Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH. If you would like us to collect the products from you, then you agree that we may charge you the following return fees based on the size of each product to cover our direct costs:
Please note the largest item will always be considered the first item and any smaller items will make up the balance of the fees:
Large items (e.g. Sofas, Wardrobes, All Marble Dining tables) - the first item £100, subsequent large items £50 To a Maximum of £150
Medium (e.g. bookcases, desks, sideboards, chest of drawers, storage and display cabinets, dining chairs, armchairs, Wall Mirrors, cheval mirrors) - first item £50, subsequent medium items £25 to a Maximum of £100
Small items (e.g. benches, side tables, dressing table mirrors, dressing table stools, lamps, clocks, bedsides) – first item £20, subsequent small items £10 to a Maximum of £100
Due to the size Garden Furniture Sets carry a £150 collection charge.
Please refer to our Terms & Conditions for more details
Our Values
Oxford Furniture Company Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Our registration number is 650857. Credit provided subject to age and status. We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.
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